PowerLogic Tech Support Implements WebEx Support Center
December 1, 2004
In an ongoing effort to increase customer support, Square D / Schneider Electric's Power Management Operation is now using WebEx Support Center to remotely connect to Priority Support customer's PC's.
Chris Wozniak, Supervisor for Power Management University and Technical Support said, "WebEx Support Center allows PowerLogic Technical Service Engineers to instantly view, diagnose, and resolve any issues our customers are having with their power monitoring system online, remotely. This new tool offers a secure, reliable, browser-based interactive customer support system that is easy for customers and our technicians to use."
WebEx Support Center functions over standard http/https ports and works through virtually all firewalls and is designed for security from ground up. Data is transmitted using industry standard 128-bit SSL encryption over standard https ports. Customers can approve each action taken by PowerLogic Technical Service Engineers and they are in full control of sessions at all times. Support sessions can also be auto-recorded and archived for future use.
Square D's PowerLogic Priority Technical Support program offers customers priority assistance with seasoned technical support representatives, as well as providing free software upgrades and a host of other services.
More information is available at www.powerlogic.com.