Q: What is difference between ION Enterprise and StruxureWare Power Montitoring?
A: StruxureWare Power Monitoring is the new marketing name for the latest version (v7.0) of ION Enterprise. One of the biggest additions to the product is the Web Application where customizable dashboards were added, real time tables, and an active alarm viewer. The only difference is v7.0 is run on a Windows 2008 server and SQL2008. Also be aware that the next release v.7.2 will be named StruxureWare Power Monitoring Expert.
Q: How do I open a new student account?
A: Click on the button that says "New Student Account", located on the left side of the PMU home page. This will redirect you to the Student Account Registration page. Once you finish entering your information into the required fields, click on the submit button. You will be redirected to a new window, thanking you for your registration and telling you your assigned student identification number. This information will also be sent to you electronically at the email address you provided for your student account. Save this email notice or make a note of your student ID for future reference. Logging in to the website with your student ID will allow you to register for classes and view pricing details. (Please note that student account registration is separate from class registration/enrollment).
Q: What if I can't remember if I already have a student account, or I cannot remember my student ID?
A: Click on the 'Forgot Student Number' at the left-hand side of the PMU homepage. Enter your email address and click submit. The website will search its student database for an account associated with that email address, and if located, it will email your student number to that address. Otherwise, the page will tell you that it was unable to locate a student number for that email address. You can search again using another email address if you are uncertain which one you would have used, or you can create a new student account using the instructions show above for the prior question.
Q: Where can I find the training schedule?
A: For a calendar view, hover your cursor point over 'Training Schedule', which will pop up a bulleted list of products on the right-hand side. Choose the product (i.e., ION Enterprise or ION EEM, etc). This will take you to a new page where you can set additional search criteria by course title, and location by product, or will otherwise default to a calendar view of all scheduled classes for your chosen product. Alternately, for a detailed list of ALL scheduled classes (all products), you can click on the 'Register for Training' link on the home page. It is a good idea to use this tool on a regular basis, as class schedules are subject to change. This is where you will always find the most current and updated information available.
Q: How do I register for a class?
A: Once you have logged in using your unique alphanumeric student identification number, you can register for a class through the website in one of two ways. If you have searched for a class through the 'Training Schedule' link (calendar view), you can click on the 'Register' link next to the class listing. You can also click on the 'Register for Training' link on the homepage and then click on the 'Register' link next to the class of your choice from the detailed list of classes. Either of the 'Register' links will take you to a page showing the chosen class's information, and it will ask you to confirm that you want to register for that class. You will be required to provide your form of payment information in order to submit your registration. If redeeming a buy 1 - get 1 free coupon, please enter your coupon number into the "2-for-1" Support Coupon Number field. If redeeming a prepaid training voucher (V3 or V4 prefix), please enter your voucher number into the voucher field. If you need any assistance with your prepaid voucher information, you may call us at 615-287-3304 or email us at PowerLogic.University@us.schneider-electric.com. For information/assistance regarding your 2-for-1 coupon number / expiration date, please contact the Technical Support department by emailing your inquiry to email@example.com. PMU will verify that your coupon is still available/unused after your registration has been submitted and will contact you, accordingly.
Q: How do I redeem a coupon/voucher or reference a previously submitted/existing order during the online registration process?
A: Purchase order numbers or existing invoice/Q2C numbers should be submitted in the PO field. Prepaid voucher numbers should be submitted in the Voucher field on the registration page and Premium/Priority support coupon numbers (also known as PSUP, buy one/get one, or "2-for-1") should be entered into the"2-for-1" Support Coupon Number (Z0-prefix) field. Support coupons can be used towards the following: (1) either 1 person attending 2 different classes, (2) 2 people attending the same class, or (3) 2 different people attending 2 different classes (persons must be from the same company/site). In each scenario, the coupon number should be applied to the registration of the 2nd class or 2nd attendee. Coupons are equal to or lesser than the value of the paid class. Each coupon is good for only one seat and cannot be multiplied. Please note that the more recently issued 2-for-1 coupons do not necessarily contain the "Z0" prefix.
Q: How do I register multiple attendees or register an additional attendee after myself?
A: Each registrant must be logged into their own student account on the PMU site in order to register for a course. To register a second person after yourself, you will need to log out of your own student account profile (and possibly refresh the page, depending on your machine's cookies settings) and then log in with the second person's student I.D. The top of the refreshed page will then show the name of the currently logged-in account owner. Once logged in as the second attendee, you can proceed with the registration process.
Q: How can I "opt out" of the training bundle when registering for the ION or SPM Fundamentals courses and what is the difference in cost?
A: The bundle refers to the 12 month subscription to the On Demand Campus that comes as part of the default package for new users/attendees to the Fundamentals courses. It is intended to supplement the hands-on factory training class with 24/7 access to searchable online training modules, which reflect the most current information available. Part of the Fundamentals course agenda will be to introduce the On-Demand Campus and provide a tutorial for the users.
If your company decides to decline the On Demand offer, you will need to contact us to make this request by replying to your automated email notification of registration receipt. The price will be changed to reflect the regular 4 day factory course cost. There is no option to decline for those pre-paying for the course via PayPal.
For additional information and a demo of our On Demand training offer, please visit:
Q: How do I find a local Schneider distributor through which to place my training order (US Customers Only?
Please enter your zip code into our Schneider Distributor Locator search engine:
Q: How do I submit my payment information (US Customers only)?
A: If registering via our website, you can securely provide your credit card information by paying via PayPal, or you can provide us with your direct purchase order if you have a direct purchase account with Schneider Electric USA, or submit a purchase order number and the name of your distributor (i.e. Graybar PO# 123456) in the PO number field. Please have your distributor send us a copy of the purchase order in order to guarantee your seat. If paying by company check, please give us the check # in the PO field instead, and fax a copy of your check to 615-287-3403 before mailing to expedite the guarantee of your seat in class. The remit to address for mailed payments is:
295 Tech Park Drive, Suite #100
Lavergne, TN 37086
Attn: Power Management University
**Please make all checks payable to: Schneider Electric USA, Inc.
Q: How do I submit my payment information (Canadian Customers only)?
A: If registering via our website, you can securely provide your credit card information via PayPal. All other Canadian Customer pricing/billing/payment inquiries can be directed to:
Canada Inside Sales Support
Find your Schneider Canada Rep on the list below:
B.C./Yukon: Wilmount Engineering Products
Contact: Erik Weimer or Dave Mountain
AB / SK /MB / NT / NU: MCN Solutions
Contact: Chris Aspin or Moira Greenlee
firstname.lastname@example.org , email@example.com
Ontario/Quebec: Langford & Associates
Contact: Eric Langford, Adam Campbell or Ross McDonald
NS / NB / PEI / NL: (EIS) Energy Instrumentation Sales
Contact: Kevin Boutilier, Kurtis Langille or Lauren Boutilier
Q: How can I tell if my registration for a course has gone through?
A: You will receive an electronic confirmation at the email address associated with your student account. Your confirmation will say that your registration has been received but your seat is not guaranteed until your form of payment has been received. If you provided your credit card information during the course registration process, you should see this final confirmation within 1-2 business days. Otherwise, please be sure to follow up with the necessary documentation required of PO and company check payments, at least 10 days prior to the start date of your scheduled class.
Q: I am an international customer that would like to attend training in either the U.S. or Canada. How do I register and submit payment information?
A: If you are a customer outside of the U.S. or Canada and wish to attend a Power Management University training class, you may register and pay via PayPal. For other forms of payment and/or to arrange for training locally, please contact your local Schneider organization regarding your training needs.
Q: I am a Schneider Electric internal employee. What is my procedure for registering for a training class?
A: The same student account registration and class enrollment process applies to internal employees. When you open your student account, be sure to check the box indicating that you are a Schneider employee, and to submit your cost center information where requested. A base cost fee will apply. If you are a Schneider Electric North America affiliate (i.e., Schneider Canada), an affiliate purchase order will be required in order to confirm your seat. Please see additional information below.
Q: I am a Schneider Electric internal employee and I have registered for an upcoming training class. Why have I not yet received my registration confirmation?
A: Because seating is limited, internal employees will not be confirmed until approximately one week out from the class start date. This is to allow maximum attendance for our customers, for whom we reserve priority seating. If it is necessary that you be bumped from your chosen class, we will inform you of the circumstances so that you can enroll in the next upcoming class on the schedule, or the otherwise scheduled class for which you have a preference. Please note that internal employees traveling from remote locations (including internationally) will have precedence over those that are local to the pertinent training facility.
Q: What is your cancellation policy?
Schneider Electric or Power Management University (PMU) reserves the right to cancel any course two weeks in advance, upon which any/all registrants will be notified. Schneider Electric or Power Management University (PMU) reserves the right to change course schedule, modify course content, and limit class size. Payments via PayPal can not be refunded.
Cancellation Charges for Factory and Onsite Classes
If you cancel a factory or onsite class within seven calendar days prior to the scheduled start date you could be subject to a penalty charge up to the full price of the class; if you cancel between eight and fifteen calendar days prior to the scheduled start date you could be charged 25% of the full price; Cancellation/rescheduling of an on-site class within fourteen calendar days prior to the scheduled start date may incur a penalty charge. If you cancel or are unable to attend your scheduled training event you could be issued a training voucher which can be used for a future equivalent offer.
Cancellation Charges for Web-Based Training Classes
If you cancel a webinar class within 48 hours prior to the scheduled start date you are still billed the full price of the class and issued a training voucher which can be used for a future equivalent offer. Reminder, once an order has been submitted the only form of refund the client may receive is a credit towards another webinar.
o On Demand Training
No refunds are offered for self-paced web-based training.
A form of payment is required before a training session can be confirmed. Do not make any travel arrangements or commitments until you have received confirmation from a representative of