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PMU Training FAQ's |
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Training FAQ's
A: Click on the button that says "New Student Account", located on the left side of the PMU home page. This will redirect you to the Student Account Registration page. Once you finish entering your information into the required fields, click on the submit button. You will be redirected to a new window, thanking you for your registration and telling you your assigned student identification number. This information will also be sent to you electronically at the email address you provided for your student account. Save this email notice or make a note of your student ID for future reference. Logging in to the website with your student ID will allow you to register for classes and view pricing details. (Please note that student account registration is separate from class registration/enrollment). A: For a calendar view, hover your cursor point over 'Training Schedule', which will pop up a bulleted list of products on the right-hand side. Choose the product (i.e., SMS or ION Enterprise). This will take you to a new page where you can set additional search criteria by course title, and location by product, or will otherwise default to a calendar view of all scheduled classes for your chosen product. Alternately, for a detailed list of ALL scheduled classes (all products), you can click on the 'Register for Training' link on the home page. It is a good idea to use this tool on a regular basis, as class schedules are subject to change. This is where you will always find the most current and updated information available.
A: Once you have logged in using your unique alphanumeric student identification number, you can register for a class through the website in one of two ways. If you have searched for a class through the 'Training Schedule' link (calendar view), you can click on the 'Register' link next to the class listing. You can also click on the 'Register for Training' link on the homepage and then click on the 'Register' link next to the class of your choice from the detailed list of classes. Either of the 'Register' links will take you to a page showing the chosen class's information, and it will ask you to confirm that you want to register for that class. You will be required to provide your form of payment information in order to submit your registration. If redeeming a 2-for-1 coupon (blue coupon), please enter your coupon number into the purchase order field. If redeeming a prepaid training voucher (gold voucher), please enter your voucher number into the voucher field. You can also submit an enrollment form to us via fax (615-287-3403) or email (PowerLogic.University@us.schneider-electric.com). This form can be found on the back cover of our Course Catalog. There is an option to download the catalog under the login section of the home page. Additionally, you may also call us at 615-287-3304, and we will be happy to provide you additional assistance. A: Purchase order numbers or existing invoice/Q2C numbers should be submitted in the PO field. Prepaid voucher ("gold" coupon) numbers should be submitted in the Voucher field on the registration page and Premium/Priority support coupon ("blue" coupon) numbers (also known as PSUP or "2-for-1") should be entered into the"2-for-1" Support Coupon Number (Z0-prefix) field. Support coupons (Z0 prefix) can be applied to either 1 person attending 2 different classes, 2 people attending the same class, or 2 different people attending 2 different classes (persons must be from the same company/site). Each coupon is good for only one seat and cannot be multiplied. A: If registering via our website, you can securely provide your credit card information in the indicated fields, or you can provide us with your purchase order number and the name of your distributor (i.e. Graybar PO# 123456) in the PO number field. Please have your distributor send us a copy of the purchase order. You can also submit your payment information on the enrollment form or if registering over the phone. If paying by company check, please give us the check # in the PO field instead, and fax a copy of your check to 615-287-3403 before mailing, to expedite the guarantee of your seat in class. The remit to address for mailed payments is: Schneider Electric A: You will receive an electronic confirmation at the email address associated with your student account. Your confirmation will say that your registration has been received but your seat is not guaranteed until your form of payment has been received. If you provided your credit card information during the course registration process, you should see this final confirmation within 1-2 business days. Otherwise, please be sure to follow up with the necessary documentation required of PO and company check payments, at least 10 days prior to the start date of your scheduled class.
A: If you are a customer outside of the U.S. or Canada, please contact the Schneider Global Training Group via email at Juan.Meneses@us.schneider-electric.com, or the Global Training Coordinator, Correne Becvar, at Correne.Becvar@ca.schneider-electric.com regarding your training needs.
A: The same student account registration and class enrollment process applies to internal employees. When you open your student account, be sure to check the box indicating that you are a Schneider employee, and to submit your cost center information where requested. Please see additional information below.
A: Because seating is limited, internal employees will not be confirmed until approximately one week out from the class start date. This is to allow maximum attendance for our customers, for whom we reserve priority seating. If it is necessary that you be bumped from your chosen class, we will inform you of the circumstances so that you can enroll in the next upcoming class on the schedule, or the otherwise scheduled class for which you have a preference. Please note that internal employees traveling from remote locations (including internationally) will have precedence over those that are local to the pertinent training facility. |
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