Premium Support is a strategic support solution – one that combines multiple
collaborative services to help you reduce your total cost of ownership and ensure your PowerLogic or ION system continues to deliver outstanding value long-term.
Includes all support services described for Priority Support plus:
Senior Support Engineer Dedicated to Site
- Senior technical support engineer assigned to site, builds familiarity with your PowerLogic system, to increase troubleshooting speed and issue resolution.
Comprehensive Support for Entire Engineered Solution
Includes configurations, graphical interfaces, PLC programming and tailored software solutions provided by Square D engineering services.
Support includes Square D supplied 3rd party products integrated to provide engineered solution such as communication interfaces, satellite antennas, and remote input devices.
Assistance with Power System Controls, Sequence of Events Recording (SER) and other customized solutions.
Monthly System Status Update
- Each month, senior technical support engineer evaluate diagnostics performed on the PowerLogic system and provide report containing information regarding changes made and action items for the customer.
Real Time Maintenance
The senior technical support engineer is alerted of any conditions that indicate that the system is beginning to fall outside of normal conditions. The support engineer will connect remotely, troubleshoot the issue, and send a report detailing the problem and corrective actions taken.