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Support Service Agreement Comparison

Feature Standard
Support		 Priority
Support		 Premium
Support
Telephone Direct & Email/Voice Mail/Toll Number x x x
Telephone Direct & E-Mail/Voice Mail/ 800#   x x
Web Access To Service Packs and Quick Fixes x x x
Free Software Upgrades Delivered   x x
2 for 1 Training   x x
Remote Access Troubleshooting   x x
System Inventory Tracking   x x
Sr. Technician Assigned to Site     x
Monthly Proactive Maintenance Checks including(6 Man Days Max/ Year):     x
Server Hardware Health (Disk Space, Memory)     x
Server Software (Versions, Virus, Security)     x
Monitoring Software (Versions, Updates, Size, Error Logs)     x
Device Communications     x
Firmware Version Check     x
Data Integrity Verification (Backups, Archiving, Logging)     x
Web Stability     x
Monthly Report of System Status     x
Proactive System Patch Notification     x
Proactive Troubleshooting (6 Man Days Maximum / Year)     x
Annual Remote Software Upgrade Performed (2 Man Days Max)     x