Training FAQ's
Q: How do I open a new student account?
A: Click on the button that says "Open Student Account", located on the left side of the PMU home page. This will redirect you to the Student Account Registration page. Once you finish entering your information into the required fields, click on the submit button. You will be redirected to a new window, thanking you for your registration and telling you your assigned student identification number. This information will also be sent to you electronically at the email address you provided for your student account.
Q: Where can I find the 2008 training schedule?
A: You can find a list of scheduled class dates for any course by going to the 'Course Information' section of the PMU home page. You can also view the full year's schedule that is posted in the 2008 Course Catalog, but it is always most accurate to go by the dates on the website for the most current and updated information available.
Q: How do I register for a class?
A: You can register for a class through the website by going to the 'Register for a Class' section of the PMU home page, once you have logged in using your unique student identification number. You can also submit an enrollment form to us via fax or email. You can find this form in our 2008 Course Catalog. Additionally, you may also call us at 615-287-3304, and we will be happy to register you for a course over the phone.
Q: How do I submit my payment information?
A: If registering via our website, you can securely provide your credit card information in the indicated fields, or you can provide us with your purchase order number and the name of your distributor (i.e. Graybar PO# 123456) in the PO number field. Please have your distributor send us a copy of the purchase order. You can also submit your payment information on the enrollment form or if registering over the phone. If paying by company check, please give us the check # in the PO field instead, and fax a copy of your check to 615-287-3403 before mailing, to expedite the guarantee of your seat in class. The remit to address for mailed payments is:
Schneider Electric / Square D Company
295 Tech Park Drive, Suite #100
Lavergne, TN 37086
Attn: Power Management University
**Please make all checks payable to: Square D Company.
Q: How can I tell if my registration for a course has gone through?
A: You will receive an electronic confirmation at the email address associated with your student account. Your confirmation will say that your registration has been received but your seat is not guaranteed until your form of payment has been received. If you provided your credit card information during the course registration process, this will not pertain to you, and you may disregard. Otherwise, please be sure to follow up with the necessary documentation required of PO and company check payments, before the start date of your scheduled class.
Q: I am an international customer that would like to attend training in either the U.S. or Canada. How do I register and submit payment information?
A: If you are an international customer, please call us directly at 615-287-3304, and we will work with you personally regarding your arrangements for training.
Q: I am a Schneider Electric / Square D Company internal employee. What is my procedure for registering for a training class?
A: The same student account registration and class enrollment process applies to internal employees. When you open your student account, be sure to check the box indicating that you are a Schneider employee, and to submit your cost center information where requested.
Q: I am a Schneider Electric / Square D Company internal employee and I have registered for an upcoming training class. Why have I not yet received my registration confirmation?
A: Because seating is limited, internal employees will not be confirmed until approximately one week out from the class start date. This is to allow maximum attendance for our customers, for whom we reserve priority seating. If it is necessary that you be bumped from your chosen class, we will inform you of the circumstances and place you in the next upcoming class on schedule, or the otherwise scheduled class for which you have a preference. Please note that internal employees traveling from remote locations (including internationally) will have precedence over those that are local to the pertinent training facility.
