Training FAQ's

Q: How do I open a new student account?

A: Click on the button that says "New Student Account", located on the left side of the PMU home page. This will redirect you to the Student Account Registration page. Once you finish entering your information into the required fields, click on the submit button. You will be redirected to a new window, thanking you for your registration and telling you your assigned student identification number. This information will also be sent to you electronically at the email address you provided for your student account.

Q: Where can I find the training schedule?

A: You can find a list of scheduled class dates for any course by going to the 'Course Information' section of the PMU home page, then clicking on "Course Schedule". It is a good idea to use this tool on a regular basis, as class schedules are subject to change.  This is where you will always find the most current and updated information available.

Q: How do I register for a class?

A: Once you have logged in using your unique student identification number, you can register for a class through the website by going to the 'Register for Class' section of the PMU home page. You can also submit an enrollment form to us via fax or email.  This form can be found on the back cover of our Course Catalog.  Additionally, you may also call us at 615-287-3304, and we will be happy to provide you additional assistance.


Q:  How do I redeem a coupon/voucher or reference a previously submitted/existing order?

A:  Prepaid voucher numbers, Premium/Priority support coupon numbers (also known as PSUP or 
"2-for-1") or existing invoice/Q2C numbers should be submitted in either the PO or the Voucher field during the registration process.  Support coupons (Z0 prefix) can be applied to either 1 person attending 2 different classes, 2 people attending the same class, or 2 different people attending 2 different classes (persons must be from the same company/site). 


Q: How do I submit my payment information (US Customers only)?

A: If registering via our website, you can securely provide your credit card information in the indicated fields, or you can provide us with your purchase order number and the name of your distributor (i.e. Graybar PO# 123456) in the PO number field. Please have your distributor send us a copy of the purchase order. You can also submit your payment information on the enrollment form or if registering over the phone. If paying by company check, please give us the check # in the PO field instead, and fax a copy of your check to 615-287-3403 before mailing, to expedite the guarantee of your seat in class. The remit to address for mailed payments is:

Schneider Electric / Square D Company
295 Tech Park Drive, Suite #100
Lavergne, TN 37086
Attn: Power Management University

**Please make all checks payable to: Square D Company.


Q:  How do I submit my payment information  (Canadian Customers only)?

A:  If registering via our website, you can securely provide your credit card information in the indicated fields (please note that all pricing shown is in USD).  Canadian Customer pricing/billing/payment inquiries shoudl be directed to:

Canada Inside Sales Support
Phone:  866-466-7627
Email:  sales@ca.schneider-electric.com


Q: How can I tell if my registration for a course has gone through?

A: You will receive an electronic confirmation at the email address associated with your student account. Your confirmation will say that your registration has been received but your seat is not guaranteed until your form of payment has been received. If you provided your credit card information during the course registration process, you should see this final confirmation within 1-2 business days.  Otherwise, please be sure to follow up with the necessary documentation required of PO and company check payments, at least 10 days prior to the start date of your scheduled class. 

Q: I am an international customer that would like to attend training in either the U.S. or Canada.  How do I register and submit payment information?

A:  If you are a customer outside of the U.S. or Canada, please contact Schneider's Global Training Manager, Melanie Bernier, via email at Melanie.Bernier@fr.schneider-electric.com  regarding your training needs.

Q:  I am a Schneider Electric / Square D Company internal employee.  What is my procedure for registering for a training class?

A:  The same student account registration and class enrollment process applies to internal employees.  When you open your student account, be sure to check the box indicating that you are a Schneider employee, and to submit your cost center information where requested.  Please see additional information below.

Q:  I am a Schneider Electric / Square D Company internal employee and I have registered for an upcoming training class.  Why have I not yet received my registration confirmation?

A:  Because seating is limited, internal employees will not be confirmed until approximately one week out from the class start date.  This is to allow maximum attendance for our customers, for whom we reserve priority seating.  If it is necessary that you be bumped from your chosen class, we will inform you of the circumstances and place you in the next upcoming class on schedule, or the otherwise scheduled class for which you have a preference.  Please note that internal employees traveling from remote locations (including internationally) will have precedence over those that are local to the pertinent training facility.